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Excellent Cleaning - FAQ
Q. In what situation do I need my carpet cleaning done?
Ans: According to the American College of Allergy, Asthma and Immunology, 50% of all illnesses such as hey fever, asthma, itchy are caused by or aggravated by polluted indoor air. And indoor air gets mostly polluted by the carpet. So in order to drive away the top most physical and environmental risks, we need to get our carpet cleaned every 3 or 6 months. For more information, please visit Australia/ New Zealand: 3733-1995 standard
Q. If I get my carpet cleaning done every 3 or 6 months, will it be damaged?
Ans: It depends on. If it is cleaned by the skilled carpet cleaners who know what equipments to be used, how to use, what chemicals to be used and so on, then your carpet will be safe and last longer. Unskilled cleaners and lowest quality chemicals can cause the inner damage of your carpet.
Q. In the advertisements I find Pricing with low price. Do you think cleaning with lowest price can help me to save money as well as my sofa or carpet cleaning done?
Ans: It is a very common and interesting question. There are more than 15 types of carpet/sofa cleaning powder or liquid chemicals in the market, and the price ranges (for example, 15 liters) from $30.00 to 187.00. Cleaners who use the lowest quality chemical can do cheap job, but that chemical may cause problems for the carpet as well as for the house dwellers. Customers get their carpet/sofa/rug cleaned because of heath and safety issue. So I think there is no point to save money by getting the lowest quality service.
Q. Do you move furniture?
Ans: We move light portable items like chairs, tables, lounge suites, and beds on casters free of charge. Customers are requested to clear the floor and vacuum the carpet.
Q.Will all the stains be removed?
Ans: We can remove the content or the filthy materials 100% from any type of stains. But we need to keep in mind that stains got acid which can burn the carpet or fabric colour. So after the job accomplished, sometimes we may see discolouration of the carpet. To get rid of the bad odour, we recommend our customers to get it sanitized and used anti-bacterial.
Q. Will my carpet or curtain shrink?
Q. Do you guarantee your work?
Ans: We do 100% guarantees for the quality of the job i.e., We meet the target of Australia/ New Zealand: 3733-1995 standard We guarantee not to damage your carpet. We have public liability insurance to cover your property. But we can’t guarantee to remove every stain, because some stains may have set and are permanent.
Q. Will cleaning remove dust mites?
Ans: Dust mites which live on dead skin may cause the allergic reaction. We can remove 100 % dust mites from any fabric.
Q. What is the difference between Dry-Cleaning and Steam Cleaning?
Ans: Dry cleaning is a surface clean, which dries almost immediately. Steam cleaning is a deep clean and takes longer to dry. Steam cleaning is the more thorough clean and is the method recommended by fibre producers, the Wool Marketing Authorities and all Major Carpet Manufacturers.
Q. How long will my carpet take to dry?
Ans: Between four and twelve hours, depending on the weather and the level of soiling.